WHETHER YOU HAVE A QUESTION ABOUT OUR PRODUCTS, YOUR ORDER, OR ANYTHING ELSE — OUR TEAM IS HERE TO HELP.

📧 EMAIL US AT: CUSTOMERSERVICE@STEELMENSGROOMING.COM
⏰ WHATSAPP US AT: +852 5173 6665 

FREQUENTLY ASKED QUESTIONS (FAQ)

What's included in the CEO All-in-One Men's Skincare Set?

The CEO Set includes our complete 3-step routine: The Ironclad Face Wash, Titanium Reinforced Toner, and Steel-Forged Defense Moisturizer. Everything you need to start and maintain a solid skincare routine.

Do you offer free shipping?

Yes! We offer free shipping on orders within Asia-Pacific.

How long will it take to receive my order?

Orders within China & Hong Kong are typically delivered within 3–5 business days after dispatch. However, orders outside of China & Hong Kong are typically delivered within 1-2 weeks. You'll receive a tracking notification once your order has shipped.

Can I buy the face wash, toner, or moisturizer individually?

Our products are exclusively available as part of the CEO All-in-One Set. This ensures you get the full routine at the best value.

What if I have sensitive skin?

Our formulas are designed to be gentle and effective. However, if you have specific skin concerns or allergies, we recommend reviewing the ingredient lists on each product page before purchasing. When in doubt, feel free to reach out to us directly.

What is your return policy?

Please refer to our Refund Policy for full details on returns and exchanges.

Still have questions?

Don't hesitate to drop us an email at customerservice@steelmensgrooming.com or submit the form below — we're happy to help.